Customer help
Find products from a simple WhatsApp request.
Oma is being trained to understand what a customer wants, ask the right follow-up questions and guide the request into One Market support.
Oma by One Market
Your assistant for faster commerce.
Oma is being built to help customers shop, vendors manage simple actions and One Market respond faster through WhatsApp.
Coming soon. Currently in training.
Explore what Oma will do.
Built for the conversations that move commerce.
Order support
Check what is happening without starting over.
Customers will be able to ask about order progress and get routed to the right update or support path.
Vendor actions
Help vendors move faster on common tasks.
Oma will support simple vendor actions like account checks, product updates, stock questions and important notices.
Business requests
Turn messy messages into clearer requests.
For sourcing, delivery and service requests, Oma will help collect the details One Market needs before human follow-up.
Human handoff
Know when a person should step in.
Oma is being designed to route sensitive, unclear or complex conversations back to the One Market team.
Oma Assistant
More helpful. More organized. Built for One Market.
Oma will sit inside the One Market support flow, helping customers, vendors and the team move from message to action with less back and forth.
Ask naturally
Customers can describe what they need in plain language, from product requests to delivery questions.
Keep context
Oma will use the right One Market context for products, vendors, orders and service requests.
Take the next step
The assistant will guide people toward the app, payment page, service path or human support.
Use Cases
Support for what people already ask One Market every day.
The first Oma workflows focus on practical commerce conversations: shopping, selling, delivery and service support.
Shopping questions
Search products, compare options and prepare an order request.
Vendor follow-up
Check account status, product readiness and order activity.
Service routing
Route sourcing, procurement, delivery and support requests.
Trust and control
Helpful support should still feel controlled.
Oma will not replace the One Market app, website or human team. It will support the same operating system behind products, orders, payments, vendors and customer service.
Same One Market rules
Oma is being trained carefully so support stays aligned with real One Market operations and human follow-up remains part of the experience.
Human handoff stays available
Oma is being trained carefully so support stays aligned with real One Market operations and human follow-up remains part of the experience.
Launch only when ready
Oma is being trained carefully so support stays aligned with real One Market operations and human follow-up remains part of the experience.
And so much more.
Small workflows that make support feel faster.
Product search
Help customers describe what they want and narrow the request.
Order updates
Guide customers toward available order and delivery support.
Vendor status
Help vendors understand account, product or shop next steps.
Stock questions
Support basic product and stock update workflows.
Service requests
Collect useful details for sourcing, delivery and procurement.
Support handoff
Move unclear or sensitive requests to the One Market team.
Language direction
Prepare for local communication patterns over time.
Launch controls
Keep Oma in training until workflows are ready for public use.
Launch status
Currently in training.
We are testing Oma workflows and connecting them carefully to One Market systems before public launch.
WhatsApp assistant
In development
Customer flows
In training
Vendor flows
In training
Human handoff
Planned
Public launch
Coming soon
Coming soon
Oma is coming to make One Market faster.
Until launch, customers and vendors can continue using the One Market apps and direct support channels.