Delivery
We manage delivery on every order.
Delivery is what makes buying online safe. We book riders for each order, follow it to the door, and only release payment to the vendor once the buyer confirms.
Every delivery
- Fee shown before you pay
- Followed from pickup to door
- Confirmed by the receiver
- Vendor paid only after confirmation
Where we deliver
Within Douala
Makepe, Bonamoussadi, Kotto, Logpom, Deido, Akwa, Bonaberi, PK8, Logbaba and more.
Between cities
Inter-city deliveries, for example to Buea, Limbe and Yaoundé, on request.
For marketplace orders
Every order on the One Market apps is delivered by us, so buyers and vendors are protected.
For business orders
Supplies and sourced products arrive at your door as part of your quote.
How a delivery runs
- 01
Order placed
The delivery fee is shown upfront, and the customer generally pays it.
- 02
Rider booked
We assign a partner rider and collect the goods from the vendor or our supplier.
- 03
Delivered and checked
The receiver checks the order at the door.
- 04
Confirmed
Once delivery is confirmed, the vendor's payment is released.
What's next
Built to grow with our order volume.
- 01
Now
Partner riders booked for each order. Flexible costs, no idle vehicles.
- 02
Next
Our own dispatch point in Douala once daily volumes justify it.
- 03
Later
Delivery for other businesses when our riders have spare capacity.
FAQ
Delivery questions
How much does delivery cost?
It depends on distance and size. You always see the fee before you pay.
Who pays for delivery?
Generally the customer, as part of the order. Business quotes include delivery.
What happens if something is wrong with my order?
Check the order at the door and tell the rider or our team straight away. On marketplace orders, the vendor is not paid until delivery is confirmed.
Can you deliver for my business?
We are opening delivery to other businesses step by step. Contact us with your volumes.
Related services
Ready when you are.
Tell us what your business needs, or download the app and start shopping.